Collision Damage Waiver (or CDW) is an important part of most rental contracts. This limits the maximum financial liability to the customer for any damage to the rental vehicle, as long as the terms and conditions are adhered to during the rental period. CDW differs from agreement to agreement, so it’s important that the customer familiarises themselves with the specifics of their agreement before signing. If in doubt, ask your Hertz representative before signing the rental agreement, and they will go through the CDW terms and conditions as they apply to that agreement.

It’s also possible to purchase additional cover or Super CDW (SCDW). This enables the customer to waive any financial liability for accidental damage to their Hertz vehicle. This does cost more than the standard CDW, but it means that the customer has no financial responsibility towards the repair of a rental vehicle in the event of an accident, as long as all terms and conditions have been met.

Part of this is the provision of a valid police report. Without this, the customer cannot take advantage of the SCDW and will be liable for the cost of the damages to the vehicle.

 

Please note that Super CDW (SCDW) may not be available on some business contract rate rentals.

Super CDW (SCDW) can be purchased in advance, or when the customer collects their rental vehicle from their Hertz branch.

Please note your liability for damage to or loss of the vehicle will not be reduced where you or an authorized driver are grossly negligent (for example failure to assess the vehicle’s height, driving on unsuitable road conditions, improper use of the vehicle, contribution to damage to/theft of the vehicle) and in particular, but not limited to, in the following circumstances:

  • Striking overhead or overhanging objects
  • Driving into a barrier that is too low for the vehicle to pass beneath
  • Driving into a barrier in a car park before it fully opens
  • Driving on a road in bad condition without due care resulting in damage to the undercarriage
  • Driving on a beach causing damage by saltwater and/or sand
  • Driving through flooded roads causing damage to the engine
  • Putting the wrong fuel in the vehicle or otherwise contaminating the fuel
  • Damage occurring as a result of ignoring a warning light
  • Damage to Tyres and windscreen
  • Burning a clutch (which requires persistent ill-use) or misusing the handbrake
  • Damage to the wheel rim caused by driving with a flat tyre
  • Fitting unauthorized objects to the interior or exterior of the vehicle
  • Carrying especially dirty or smelly materials that require extra cleaning costs or that damage or burn the interior
  • Damage resulting from locking the keys in the vehicle or losing the keys
  • Damage resulting from leaving the windows open
  • Damage resulted from driving under the influence of alcohol/drugs
  • Damage in the vehicle interiors, including but not limited to Display Panel, Upholstery, Navigation etc.

If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.

Dubai Head Office, Al Rashidiya Dubai Airport Terminal 1 Dubai Airport Terminal 3 Dubai Motor City Dubai Marina Dubai Festival City Abu Dhabi Airport Etihad Plaza, Abu Dhabi Al Reem, Abu Dhabi Al Reef, Abu Dhabi Sharjah Airport Al Hamra Mall, RAK

Dubai Head Office, Al Rashidiya

Address

Um Ramool, Rashidiya,
Dubai ,
United Arab Emirates 36800

Phone

971 4 2060206

Opening Hours

Monday-Sunday; 09:00-22:00

Dubai Airport Terminal 1

Address

Terminal 1 Arrivals Hall, Dubai International Airport,
Dubai ,
United Arab Emirates 36800

Phone

971 4 2245222

Opening Hours

Monday-Sunday; 24 hours

Dubai Airport Terminal 3

Address

Terminal 3 Arrivals Hall, Dubai International Airport,
Dubai ,
United Arab Emirates 36800

Phone

971 4 2203013

Opening Hours

Monday-Sunday; 24 hours

Dubai Motor City

Address

Shop 8, Ground Floor, Foxhill 8, Motor City,
Dubai ,
United Arab Emirates 36800

Phone

971 4 4273200

Opening Hours

Sunday-Friday; 08:00-20:00 Saturday; Closed

Dubai Marina

Address

Hertz - Dubai Marina City Premiere Marina Deluxe Hotel Apartment ,
Dubai ,
United Arab Emirates 36800

Phone

971 4 4226775

Opening Hours

Sunday-Friday; 08:00-20:00 Saturday Closed

Dubai Festival City

Address

InterContinental Hotel, Dubai Festival City,
Dubai ,
United Arab Emirates 36800

Phone

971 4 7011239

Opening Hours

Sunday-Friday; 08:00-17:00 Saturday; Closed

Abu Dhabi Airport

Address

4th Level, Sky Plaza Park, Abu Dhabi Airport,
Abu Dhabi ,
United Arab Emirates 36800

Phone

971 2 5998939

Opening Hours

Monday-Sunday; 24 hours

Etihad Plaza, Abu Dhabi

Address

Etihad Plaza, Al Raha, Etihad Village,
Abu Dhabi ,
United Arab Emirates 36800

Phone

971 2 55 69130

Opening Hours

Sunday-Friday; 09:00-18:00 Saturday; Closed

Al Reem, Abu Dhabi

Address

Marina Square, Al Reem Island,
Abu Dhabi ,
United Arab Emirates 36800

Phone

971 2 6320494

Opening Hours

Sunday-Friday; 09:00-18:00 Saturday; Closed

Al Reef, Abu Dhabi

Address

Al Reef Downtown, ,
Abu Dhabi ,
United Arab Emirates 36800

Phone

971 2 645 8488

Opening Hours

Sunday-Friday; 09:00-18:00 Saturday; Closed

Sharjah Airport

Address

Inside Arrivals Terminal, Kiosk 2, Outside baggage claim area, Sharjah Airport,
Sharjah ,
United Arab Emirates 36800

Phone

971 6 5528290

Opening Hours

Monday-Sunday; 08:00-20:00

Al Hamra Mall, RAK

Address

Unit 52, First Floor, Al Hamra Mall, Sheikh Muhammad Bin Salem Rd,
Ras Al Khaimah ,
United Arab Emirates 36800

Phone

971 7 2434386

Opening Hours

Monday-Sunday; 10:00-21:00

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