Saving a page for future reference is called a bookmark (in Netscape Navigator) or a favorite (in Microsoft Internet Explorer). Due to the use of frames and the dynamic nature of the Hertz website, it may not be possible to bookmark certain pages and their content. For example, you may be able to bookmark the page that you are on, but the information entered on that page will not be stored. Furthermore, to ensure security and privacy it may not be possible to bookmark pages within your User Profile or the Car Reservation Process.
The Hertz website has been built to work properly with the most common versions of Netscape Navigator and Microsoft Internet Explorer. Hertz has developed this website to work with Internet Explorer 6.0 and above, Netscape 7.0 and above, and Mozilla Firefox 1.0 and above.
This website also requires that cookies, JavaScript, and Java all be enabled within the browser. If these are not enabled, they can be turned on in the Preferences window (Netscape) or the Internet Options window (IE).
A cookie is a small piece of data stored on your computer that allows the Hertz website to remember who you are for ease of use and to help customize the website to your needs. Cookies may be created which recognize your name (if you have transmitted it to us in a prior visit from the same computer) and the date and time of your most recent visit. When, during your visit to the Hertz website, cookies containing your personal information are about to be created, you will be given the above option to direct us not to create the cookie. You may also avoid the use of cookies by websites with which you communicate by turning off “cookies” on your computer’s browser.
The page you are trying to access no longer exists or has temporarily been taken down for maintenance. Please call our customer service to report the error.
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This message is somewhat tricky because it states that it will re-send information, whether or not you filled anything out. This is because many websites have something called hidden fields, which the user cannot see. These fields hold dynamic values that are used throughout the site. An example on the Hertz website would be the selection of a button to remember your location or vehicle choice for future use. That selection needs to be passed back to the webserver so that it can be stored. In order to reload/refresh the page, the information must be re-sent to the server, regardless of whether or not you have entered anything. Please click retry, and the reload/refresh process will complete, and bring you to the requested page.
For your security, if you remain inactive on the website for a prolonged period of time, we terminate your connection and all access to the personal data that you may have entered. To establish a new session, simply click on “Take me back to the home page”.
This message concerns cookies. A cookie is a small piece of data stored on your computer that allows the Hertz website to remember who you are for ease of use and to help customize the website to your needs. Cookies may be created which recognize your name (if you have transmitted it to us in a prior visit from the same computer) and the date and time of your most recent visit. When, during your visit to the Hertz website, cookies containing your personal information are about to be created, you will be given the above option to direct us not to create the cookie. You may also avoid the use of cookies by websites with which you communicate by turning off cookies on your computer’s browser.
Hertz.com uses the security protocol SSL (Secure Sockets Layer) to secure the information you send and receive. When sites use a security protocol, information that you provide, such as your name or credit-card number, is encrypted so that it can’t be viewed by other people. However, this page also contains items that do not use this secure protocol. This is referring to miscellaneous images or navigation bars, which do not need to be encrypted. All personal information you send and receive is encrypted. Please refer to our privacy statement for more information.
Yes, provided your qualifying rental included the correct Promotion Code and/or CDP number and qualified under the promotion.
No, the name on the Rental Agreement and the name on the frequent traveller account must match. Otherwise, credit will not be given for the Hertz rental.
No, each rental may earn credit in only one frequent traveler program. This includes, but is not limited to, airlines, hotels, or Hertz #1 Awards.
Yes, some of our partners do offer Hertz car rental awards for free days or discounted rentals. Check with your frequent traveller program for details. Frequent traveller credit may not be earned on rentals when using these types of awards.
Frequent travel numbers are not stored in Hertz #1 Club profiles. However, when booking reservations on Hertz.com, you may store your frequent travel numbers in an on-line profile. Please note that these numbers will not automatically carry over to a reservation. To ensure you receive frequent travel credit when booking on-line, click on the appropriate circle next to either None, Airline, Hotel/Other, or Hertz #1 Awards in the “HOW” section of the reservation process. Once you have selected your choice, please indicate the frequent travel number you choose to use for the reservation being booked. For all other reservations, please provide your frequent travel number to the Hertz reservation agent or to the third party booking your reservations.
No, the rentals that do not qualify for frequent traveller credit include, but are not limited to discount plans, special promotions, awards, vouchers, travel industry rates, wholesale tour packages, insurance/dealer replacement, promotional rates, or any group travel. In addition, reservations placed on hotwire.com and priceline.com do not qualify for frequent travel credit. Please note that not all Hertz locations participate in every frequent traveller program and some of our airline partners require a flight in conjunction with the Hertz rental to qualify for credit. Program restrictions may be found on each respective partner page.
Include your frequent traveler membership number on each reservation. If the rental qualifies for credit, the appropriate information will be forwarded to the respective frequent travel partner. The partner will post credit for qualifying rentals to your account within approximately 6 to 8 weeks from your rental return date. If your frequent travel number was not indicated on your reservation or rental, you may request retroactive credit to be processed on past rentals. The time limit varies by frequent traveler program. You can access your program’s requirements or limitations by clicking here. To receive your retroactive frequent traveler credit, you may print our online request form or you can e-mail us directly. On-line Form Instructions – Complete and mail the form along with a copy of your Hertz Rental Agreement (and copy of your boarding pass or ticket receipt showing proof of flight, if necessary) to: The Hertz Corporation, Hertz Frequent Traveler Department, Swords Business Park; Swords, Co. Dublin, Ireland, Fax number: 00353 1813 1456E-Mail Instructions – You may send an email to Retroclaim@hertz.com. Please be sure to include: Your name, address, phone number Copy of your Rental Agreement or the Rental Agreement Number Frequent traveler number Copy of your boarding pass or ticket receipt showing proof of flight (if necessary).
This information varies by partner and may be found on each respective partner web page. Please click here for a list of Hertz partners.
Yes, every digit is part of your membership number.
Please visit our Partners section for a list of Hertz partners.
Unless you have previously provided consent, your personal data has not been shared with any companies other than Hertz, its affiliates and licensees for marketing purposes.
You may have received an unsolicited commercial e-mail to advise you of your ability to provide your e- consent to Hertz. Hertz will not send you any future offers, unless you opt-in to receive Hertz’ and/or our marketing partners’ special offers on your # 1 Club Gold profile at hertz.com. Further, unless you have previously provided consent, your personal data has not been shared with any companies other than Hertz, its affiliates and licensees for marketing purposes. To request to be removed from our e-mail list, please submit your request in writing and mail to: The Hertz Corporation, P.O. Box 26280, Oklahoma City, OK 73126, U.S.A. Please include your name, your #1 Club Gold number and address.
You may have received an unsolicited commercial e-mail to advise you of your ability to provide your e- consent to Hertz. Hertz will not send you any future offers, unless you opt-in to receive Hertz’ and/or our marketing partners’ special offers on your # 1 Club profile at hertz.com. Further, unless you have previously provided consent, your personal data has not been shared with any companies other than Hertz, its affiliates and licensees for marketing purposes. To request to be removed from our e-mail list, please submit your request in writing and mail to: The Hertz Corporation, P.O. Box 25991, Oklahoma City, OK 73126, U.S.A. Please include your name, your #1 Club number and address.
Sorry, all seats must remain in the van.
No. Towing is a violation of the rental agreement and is not permitted under any circumstances.
Rental requirements may vary by country. Please review this information in the “Locations, Cars and More” section. Select “Qualifications & Requirements,” select your destination or enter in the appropriate airport location/code, and then click on, “Driver’s License.” If you still need assistance please contact your local Hertz Reservations Office for assistance.
You can locate the nearest Hertz rental location in the “Locations, Cars and More” section of the site. Select “Locations,” and select your destination from the pop-up window that appears. If you still need assistance please contact your local Hertz Reservations Office for assistance.
Rental requirements may vary by country. Please review this information in the “Locations, Cars and More” section. Select “Qualifications & Requirements,” select your destination or enter in the appropriate airport location/code, and then click on, “Rental Qualifications and Requirements.” If you still need assistance please contact your local Hertz Reservations Office for assistance.
When you change the return location a higher rate may apply. Please contact your local Hertz Reservations Office for details
Late returns can affect the type of rate assigned to the rental. In the United States, please call 1-800-654-4174 to report returns of a date later than the date scheduled. In most cases, returns of less than 1 hour late will not be charged extra hours. Returns 61 minutes late or later will be charged extra. A late return of 3 hours or more will usually result in charge of another day.
In the U.S., Canada, and many other countries, Hertz can provide Emergency Roadside Assistance 24 hours a day, 365 days a year. Just call 1-800-654-5060 from anywhere in the United States or Canada, and a representative of the Hertz Emergency Roadside Assistance Center will make arrangements for you to be on your way as quickly as possible.
Generally, Hertz vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is a violation of the rental agreement.
Generally, rentals picked up beginning Noon on Thursday through Noon Sunday qualify for the weekend rate, provided the rental is kept over a Saturday night. There are, however, some exceptions to the Saturday night keep rule and extra day charges do apply for any rental not returned by end of day Monday.